Here's a recap of our headphone warranty agreement (see the bold text below for specific Amazon info): We cover 3 years for the drivers and 1 year for the rest of the parts (2 years in Europe), and this begins from the original date of purchase. This is for factory defect only, not wear and tear or cosmetic damage from use. Please note that we consider eartips, earlocks and earhooks to be "consumable items" and offer no warranty on those.
To obtain warranty service, the headphones must have originally been purchased either directly from us or from an authorized dealer. A list of authorized dealers can be found here: audeze.com/dealers-list
We reserve the right to deny warranty claims for purchases originally made from anyone NOT on the dealer list, and proof of original purchase is required. Note that we DO NOT allow our dealers to sell on eBay, Audiogon or similar marketplace websites, and we do not provide warranty support for products purchased on such sites, except in the case of products that were originally purchased through an authorized dealer that are accompanied by a valid sales receipt from that dealer.
Not all sellers on Amazon are authorized, but if it says "sold by Audeze Headphones and fulfilled by Amazon" under the seller info, that comes directly from us and is a fully authorized purchase. Keep in mind that we don't currently allow most of our dealers to sell on Amazon, and they still must adhere to our suggested retail pricing policies, so if it seems "too good to be true," it probably is-- proceed with caution.
To date, the ONLY Authorized Amazon sellers are as follows:
Audeze, Gramophone, Audio Advice, World Wide Stereo
If you have any question about whether an Amazon seller is an authorized dealer, we'll be glad to check if you can email us a link or screenshot with their info.
For direct warranty service we cover parts, labor and return shipping, so the only cost to customers is shipping the headphones for repair. Headphones must be serviced either by the distributor we sold them to, or directly by us here in the US. For that reason we recommend that international customers purchase locally when possible, so any service needs can also be handled locally by our dealers or distributors. We also recommend verifying service contracts with dealers/distributors before purchase, as they are independent businesses and have their own policies in place.