We’ve seen some Lightning connector problems with Apple’s recent iOS updates. Please check on the following:
- Clean the Lightning port on your iDevice using a clean soft rag or pipe cleaner and a little electronics contact cleaner or rubbing alcohol. This will help remove any debris or oxidization that can create an intermittent connection.
- Be sure you have the latest firmware version installed by tapping the gear in the upper right of the Audeze app when the cable is plugged in. Tap "Update Firmware" if it's not greyed out and the firmware will update automatically.
- When you first plug in the Lightning cable, does your iOS device give you any warning such as "Cannot recognize device?’ If so, try turning the Lightning cable connector 180 degrees and plug it in again. If it still gives you a warning, it is possible the Apple chip in the Lightning cable is faulty, and we'll replace the cable ASAP.
- If you do not get any warning when you plug in the Lightning cable, you should have sound, but make certain you turn up the volume control. If you still don't have any sound, then please try to make certain you have plugged the connectors at the earcups all the way in. Be aware the cable connector has “one last click” to seat properly and make a good connection. So sometimes it may feel as though you’ve got it plugged in all the way, but you still need to go just a little further. This would also be the cause of any intermittent sounds you might have.
If you still believe there is a problem with your Lightning cable, then we definitely want to know about it and get it back to our engineers for troubleshooting. And of course we'll send you a replacement cable. In that case please send us a message via the “Contact Us” form here: https://www.audeze.com/support or email us at email@example.com and we’ll take care of you.